Legal

Privacy Policy

CustomerConnection.ai (“CustomerConnection.ai,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or use our services.

01 Introduction

This policy applies to information we collect through our website, contact and consultation forms, email, and the customer-communication services we provide. By using our website or services, you agree to the practices described here.

02 Information We Collect

Information you provide

When you contact us or request a consultation, we collect the details you submit, which may include your name, business name, email address, phone number, website, and the contents of your message.

Information collected automatically

Like most websites, we may automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This information helps us understand how visitors use the site and improve it.

03 How We Use Your Information

  • To respond to your enquiries and schedule consultations.
  • To provide, operate, and improve our services.
  • To send you service-related communications you have requested or that relate to work we are performing for you.
  • To send marketing or informational messages where you have consented, with the ability to opt out at any time.
  • To maintain the security of our website and comply with legal obligations.

04 Cookies & Similar Technologies

We may use cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; some features of the site may not function properly without them.

05 How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • Service providers: trusted vendors who help us operate our website and deliver services (for example, email, hosting, scheduling, and analytics providers), under obligations to protect your information.
  • Legal requirements: when required by law, regulation, legal process, or governmental request.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
  • With your consent: when you direct us to share your information.

06 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymise it.

07Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below. You may also unsubscribe from marketing messages at any time using the link in those messages.

08 Data Security

We use reasonable administrative, technical, and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09 Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10 Children’s Privacy

Our website and services are intended for business owners and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be communicated through our website or by other appropriate means.

12 Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

CustomerConnection.ai
Email: hello@customerconnection.ai