How to Generate More Referrals from Happy Customers: The Relationship-First Approach
Let me tell you about a goldmine you’re almost certainly sitting on right now, without even realizing it. Here’s something I’ve watched play out for years. The overwhelming majority of happy customers would gladly refer the businesses they love. Yet only a small fraction of them ever actually do. Sit with that for a second. […]
How AI Helps Local Businesses Stay Connected to Customers Without Losing the Personal Touch
Founder of CustomerConnection.ai and a customer relationship specialist with over 20 years of helping local businesses build stronger customer relationships. Let me say the quiet part out loud, the worry I hear from good business owners all the time, usually said softly and almost with a little guilt: “Jim, I’m afraid that bringing AI into […]
How to Get More Google Reviews for Your Local Business Without Sounding Pushy
Founder of CustomerConnection.ai and a customer relationship specialist with over 20 years of helping local businesses build stronger customer relationships. Let me ask you something. Why do some businesses with average service rack up hundreds of Google Reviews, while businesses that truly care about their customers can barely scrape together twenty? It isn’t luck. And […]